Refund and Returns Policy

At CreatDogs.com, we pride ourselves on being dog experts who are passionate about providing our customers with high-quality dog products. We understand that sometimes things can go wrong or not meet your expectations, and we want to make sure you are completely satisfied with your purchase. That is why we have created this refund and returns policy to ensure that you have a hassle-free experience with us.

Return Policy

We want you to be completely satisfied with your purchase from CreatDogs.com. If for any reason you are not happy with your order, you may return it within 30 days of the delivery date for a refund or exchange.

To initiate a return, please follow these steps:

Step 1: Contact our customer service team at [email protected] or via phone at (555) 555-5555 to obtain a return authorization number.

Step 2: Pack the item securely in its original packaging, if possible, and include your return authorization number, name, and address.

Step 3: Ship the item back to us using a trackable and insured shipping method.

Once we receive your return, we will issue a refund or exchange within 10 business days. Please note that shipping charges are non-refundable, and you will be responsible for the cost of return shipping unless the item is defective or damaged.

Damaged or Defective Items

If your item arrives damaged or defective, please contact our customer service team within 48 hours of receiving your order. We will provide you with a return authorization number and a prepaid return label to send the item back to us. Once we receive your return, we will issue a full refund or exchange, including the cost of shipping.

Cancellations

If you need to cancel your order, please contact our customer service team as soon as possible at [email protected] or via phone at (555) 555-5555. If your order has not yet shipped, we will cancel it and issue a full refund. If your order has already shipped, you will need to follow our return policy to initiate a return.

Refunds

We will issue a refund for the purchase price of the item(s) returned, minus any applicable discounts, promotions, or shipping charges. Refunds will be issued to the original payment method used for the purchase. Please note that it may take up to 10 business days for the refund to appear on your account, depending on your bank or credit card issuer.

Exchanges

If you would like to exchange an item, please follow our return policy to initiate a return and then place a new order for the item you would like to exchange it for. We will issue a refund for the returned item once we receive it.

Non-Returnable Items

Certain items are non-returnable, including:

• Customized or personalized items
• Gift cards
• Clearance items

If you have any questions about whether an item is returnable or not, please contact our customer service team before making your purchase.

Final Thoughts

At CreatDogs.com, we want you to be completely satisfied with your purchase, and we will do everything we can to make sure that happens. If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact our customer service team. We are always here to help you and your furry friends.