Who we are
Creatdogs.com is a brand that offers dog lovers a unique and exciting experience through our products and services. We are passionate about dogs and aim to create products that enhance the bond between dogs and their owners. Our website address is www.creatdogs.com, and we are owned and operated by Creatdogs Limited, a registered company in the UK.
Personal information we collect
We collect personal information that you provide to us when you interact with our website, products, or services. This information may include your name, address, email address, telephone number, payment information, and any other information you provide to us. We may also collect information about your device, IP address, and browsing behavior when you use our website.
How we use your personal information
We use your personal information to provide you with the products and services you have requested, to communicate with you about your orders and to improve our services. We may also use your information to send you promotional offers, newsletters, or other marketing communications. We will only send you marketing communications if you have given us your consent to do so.
Legal basis for processing your personal information
We process your personal information on the basis of the following legal grounds:
- Performance of a contract: We process your personal information to fulfill our obligations under the contract between us.
- Legitimate interests: We process your personal information for our legitimate business interests, such as improving our products and services, and providing you with a better experience on our website.
- Consent: We will obtain your consent before sending you any marketing communications.
Sharing your personal information
We may share your personal information with third-party service providers that help us operate our website or provide services to you. These service providers may include payment processors, shipping companies, and marketing agencies. We will only share your information with these service providers to the extent necessary to perform their services.
Cookies and similar technologies
Under GDPR, you have certain rights regarding your personal information. These rights include:
- The right to access your personal information: You can request access to the personal information we hold about you.
- The right to rectification: You can request that we correct any inaccuracies in your personal information.
- The right to erasure: You can request that we delete your personal information.
- The right to restrict processing: You can request that we limit the processing of your personal information.
- The right to data portability: You can request a copy of your personal information in a structured, machine-readable format.
- The right to object: You can object to the processing of your personal information for certain purposes.
To exercise any of these rights, please contact us at [insert contact details].
We will retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for your personal information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of your information, the purposes for which we process your information, and whether we can achieve those purposes through other means.
Security of your personal information
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, alteration, disclosure, or destruction. We regularly review and update our security measures to ensure they are effective.
Our website and services are not intended for use by children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under the age of 16, we will take steps to delete the information as soon as possible.